Conditions of Use
The Company Galerie Templon (hereafter named the "Company") prints and markets worldwide books and editions. In order to fulfil customers' expectations at best, the Company has set up, along its shops that it operates and its distribution network, a distance selling system by internet of selected items.
Article 1 – Scope
- By order of customers as private persons act as a consumer (meaning of Law and Case Law) for a delivery to these same customers or to third person of their choice as consumer (meaning of Law and Case law) ;
- By order of customers as moral person for a delivery to these same moral persons or to the third person, moral or private as a consumer (meaning of Law and Case law).
Article 2 - Offerer identity
The company Galerie Templon, société anonyme simplifiée, registred au Registre du Commerce et des Sociétés de Paris under the number B722 010 774 00015, whose headquarters are located at 30, rue Beaubourg in 75003 Paris – Phone number : 01.42.72.14.10 – email : firstname.lastname@example.org
TVA FR 24 72 20 10 774
Article 3 - Information relating to Galerie Templon items and limitation of liability
All information (name, definition, depiction, detailed description) concerning the Galerie Templon Items offered for sale under these terms and conditions is available on the Website.
The Company shall not be held responsible for unsubstantial errors which could rise. Photography and other reproductions of items are only indicative and have no contract value. In any event, in a case of nonconformity, the Company commit to repair the mistake under the provisions of articles 12 and 13.
The Company shall not be liable for technical, hardware or software failures of any kind in relation to use of its Website, including, but not limited to, use of forms or downloading of information. The Company shall not be liable in any manner whatsoever for direct, indirect, special, incidental, consequential, punitive, or other damages resulting from errors, omissions, dated information, availability of, use of, access of, or inability to use information. Information on the Website site is current only as of the date it is posted. The Company specifically disclaims any duty to update the information.
Article 4 - Conditions of ordering
4.1 By placing an order via the Consumer Department or the Website, the customer warrants that he/she is at least 18 years of age, has the legal capacity to enter into a valid and binding contract, and owns a credit card/debit card such as provide in the article 5.3 hereafter.
Orders are subject to availability of stock.
In this respect, the customer will be informed either at the moment of the order or on items information website page:
Of the availability of the item
Or, in a case of the item temporary unavailability, of the possibility to order it for a later delivery in a specified delay.
If, and despite of the due diligence of the Company, the items ordered are not available anymore, the company will inform the customer by any means (phone call or e-mail) without delay and reimburse the price that could be debited on the customer banking account.
4.2 The customer commits that all information transmitted to the Company Galerie Templon on the website for an order would comply to the general terms and conditions, be complete, accurate and updated.
It shall be reminded that for ordering, the customer is required to provide certain personal data, such as name, internet login and password, permanent address, telephone number, e-mail, delivery address and payment method (the "Personal Data"). The customer agrees to allow transmission of Personal Data being transmitted to Galerie Templon for the purpose of processing the order. The
customer further agrees that the Personal Data may also be shared with the Company's contracted partners, for the exclusive purpose of fulfilling the order.
More specifically, the customer is informed that Personnal Data is also collected by the Company Galerie Templon, in charge of orders analysis and of credit card fraud combat. In a case of a unpaid due to fraudulent use of a credit card/debit card, Personnal Data linked to this order will be registered in a "payment incident" data running by the Company Galerie Templon.
If a customer would give irregular information or if the Company Galerie Templon sees any anomalies, whatsoever, the Company shall apply a specified treatment of this information. Accordingly to the Loi Informatique et Libertés of 6 janvier 1978, the customer has a right of access, modification, rectification, opposition and cancellation of his/her Personnal Data.
To exercise this right, the customer can address a request to:
email@example.com or to Galerie Templon 30 rue Beaubourg 75003 Paris.
Concerning treatment running by the Company Galerie Templon, the customer can exercise this right by sending a request and in justifying her/his identity to the Company Galerie Templon at firstname.lastname@example.org.
4.3 According to the article L.122-1 du French Consumer Code, the Company reserves the right, in its sole discretion, to refuse any orders exceeding five items, with a maximum of two identical items. The Company may also refuse orders: (i) from customers with whom there is an ongoing dispute concerning payment of a prior order; or (ii) that do not conform strictly to these terms and conditions of sale.
If the Company becomes aware that an order does not satisfy these terms and conditions of sale (e.g. the wrong delivery address, exceeding the authorized number of items), the Company will inform the customer by telephone or e-mail within six business days; and if the customer fails to correct the order, the Company reserves the right to cancel the order.
Failing for the customer to make appropriate correction upon the Company, the Company shall have the right to cancel the order and the payment.
Article 5 - Order by the Company website
Orders placed via the Website shall comply strictly with the procedure described below, by a series of screens indicating the successive phases the customer must follow.
5.1 First step: items selection
On the Website, the customer will select, enter and confirm the identification and quantity of the items he/she wishes to order (the availability of which the Company must confirm, as applicable); these items will be added to the customer's "Cart".
5.2 Second step: confirming the selection and placing the order
When the customer has finished making his/her selection, the customer must then confirm the content of the "Cart", by clicking “Check out”.
Once the customer has confirmed its "Cart", he/she has to log in:
- If he/she has an account with the Company, by its e-mail address and its password
- If he/she does not have an account, the customer will be asked to sign in to get an account with the company.
The customer has also to confirm :
- the delivery address, which may be their billing address, work address or the desired third party address.
- the payment method chosen.
Once all this information has been entered and confirmed, the price of the items, packing and delivery costs will automatically be displayed as the customer’s final total.
5.3 Third step : choosing terms of payment
The customer's payment for his/her purchases shall be made by credit card/debit card using the following card issuers only: Visa, American Express, Mastercard and Eurocard. Cards issued by Banks, which are domiciled outside France, have to be international.
The customer shall only pay for his/her order with his/her own credit card/debit card bearing his/her identity (first name and surname).
Online payment by credit card/debit card is protected by SSL. All Website pages under “https” are of a secured server operating in SSL mode (128 bits), to ensure the customer’s payment is securely processed. The customer enters his/her credit card/debit card number and/or bank details via an online payment order form. The transaction is then made through banking security encrypted standards. In transmitting his/her bank details, the customer unconditionally accepts in advance that the Company will perform the secure transaction. The customer therefore authorizes in advance his/her bank to debit his/her credit card/debit card or bank account in view of the records or statements transmitted by the Company, even in the absence of bills signed by the cardholder. The customer account debit authorization is always given for the amount of the item(s) purchased as billed by the Company.
After entering the debit card/credit card number, the customer shall click the "Yes, I confirm my payment" button and his/her credit card/debit card or bank account shall be checked for viability.
5.4 Fourth step : Within six days, the customer receives confirmation, by e-mail, of the order by the Company Galerie Templon. This confirmation mentions order number, items, their quantity, unit and total price, terms of payment and the shipping address chosen by the customer.
Accordingly to the article 1369-2 of French civil Code, the customer formally accepts e-mail as a confirmation for its order.
By exception to the 6 days period, the e-mail confirming an order paid by an international credit card/debit card issued by a Bank, which is domiciled outside France, will be send by the Company once its bank account credited with sum due by the customer.
Article 6 - Proof of order
In a general manner, the company and the customer are agreed to said that e-mail and automatic registered system used by Consumer Department bind parties, especially concerning the nature and the time and date of the order.
The Company keeps all elements relatives to the order and keeps them available to the client on a genuine request send to: email@example.com or Galerie Templon – Service relation clientele (Consumer Department), 30 rue Beaubourg 75003 Paris.
However, the customer is advised to keep a copy (electronic or printed) of the information concerning his/her online order.
Article 7 - Items Price
Prices displayed on the website are in Euros or US Dollars, and have to be taken including all taxes, without shipping costs. Prices charges are those at the date of the order. Shipping costs of items:
Will display automatically again with the e-mail order confirmation (article 5.4). Accordingly to article L.121-19 of French Consumer Code, the customer will receive, at the time of the delivery written confirmation of paid price and shipping costs charged to him.
Once an order has been successfully placed, the Company will automatically send a confirmation email detailing the items sold, payment method including secure credit card identification, billing and shipping address. The confirmation e-mail will be sent to the e-mail address provided by the customer. If the customer does not receive the confirmation e-mail they are then advised to please check spam and bulk mail folders or to call +33 (0)22.214.171.124.10 Galerie Templon where they will be further assisted.
Article 8 – Delivery
Delivery shall take place once payment of the order is received :
- the delivery address, which may be their billing address, work address or the desired third party address.
- the payment method chosen.
No shipments will be made to hotels or post office boxes.
In this regard, the customer undertakes to supply the exact address of his/her billing address when placing the order. Shipment of items will be performed, after registration of order payment, to address indicated by the customer. Accordingly to provisions of article L.121-20-3 of French
Consumer Code, shipment of items will be performed:
Either in a maximum after 30 days of the date of ordering;
Or in the period whose customer will be told in event of temporary unavailability of the so-called item:
- At the moment of adding an item to its "Cart" and before the acceptation of its order.
Article 9 - Retain of property
THE COMPANY SHALL KEEP THE PROPERTY OF DELIVERED ITEMS UNTIL DUE PAYMENT AND INTEREST. PAYMENT IS PERFORMED BY CASHING IN THE PRICE. IN THE EVENT OF TOTAL OR PARTIAL PAYMENT FAILURE, THE COMPANY CAN, WITHOUT NOTICE, CLAIM THE ITEM(S) WHICH HAS/HAVE BEEN DELIVERED BY THE COMPANY TO THE CLIENT.
Article 10 - Intellectual property rights
The customer is granted a license for use of the Website, however the Website shall remain the exclusive property of the Company, which has created and published online the web pages, images and source scripts and data. Consequently, the customer shall not broadcast or copy the Website, in whole or in part, in any form whatsoever.
Similarly, it shall be strictly prohibited without the Company express prior written authorization, to create hyperlinks to any page or item of the Website or make any use not in accordance with this Website license, and particularly, use any part of the material on the website (items presented, descriptions, price, data, software, graphics, images, texts, photographs, tools, etc.) for commercial purposes.
Article 11 - Right of Cancellation
Accordingly to provisions of article L.121-20 and seq. of French Consumer Code, the customer has the right to cancel the contract without need for justification, up to seven (7) days following the date of receipt of the said item by the customer, subject to the terms and conditions.
To exercise his/her right of cancellation after the Galerie Templon items have been delivered, customer has to send it in its original packaging, in exactly the same condition in which it was delivered to him/her, complete (with accessories, manual, warranty document etc.) with a copy of the invoice and the Return/Replacement.
If a return is timely and properly made, the reimbursement of the billed price of returned items will be made by crediting the customer's bank account or credit card/debit card. The reimbursement has to be performed within thirty (30) days after reception of items by the Company.
Items that are returned incomplete, damaged, deteriorated or unsellable will not be accepted and reimbursement shall not be made or shall be mitigate.
Article 12 - Conformity – Warranty
The customer must check that the items delivered correspond to the order. If any delivered items do not match the order, the client shall inform the Company as soon as possible, either by telephone to the Consumer Department (Tuesday-Saturday 11:00am – 7:00pm GM+1), or by e-mail to firstname.lastname@example.org, specifying the item discrepancy and return the relevant item(s) in its/their original packaging, in original delivery condition and with a copy of the invoice.
Items must be returned by registered mail or another secure method with a guaranteed delivery date. The Company will reimburse the customer for the cost of delivering back the returned merchandise if the non-conformity of an item is confirmed by the Company. If replacement of the non-conforming item is not feasible as determined by the Company, or if the customer does not wish to receive a store credit from the Company, a full refund of the billed price (cost of item and packing
and delivery costs) of the non-conforming items will be made by crediting the customer's bank account or credit card/debit card upon receipt by the Company of the returned items.
Without prejudice of specified warranty conditions given to the customer with the item, articles L. 211-4, L. 211-5, L. 211-12, L. 211-13 of French Consumer Code and articles 1641 et 1648 § 1 of French Civil Code.
Article 13 - Act of God
Performance by the company of all or part of its obligations shall be suspended in the event of an act of God which would hamper or delay the execution.
Article 14 - Non-waiver
The failure by the Company to enforce one or more of the provisions of these terms and conditions of sale does not constitute a waiver of such rights or remedies and shall not relieve the customer from compliance with such obligations.
Article 15 - Personal Data
15.1 Personal Data of customers collected by the website are treated accordingly to the law n°8-17 du 6 January 1978 modified by Loi n° 2004- 801 of 6 August 2004. It is necessary to the commercial relationship between parties management. The customer guarantees the truth of the information given and will be the sole responsible for any false, incomplete or obsolete indications. Any change of address, name, e-mail address or other identification element necessary for a good management of commercial relationship has to be notified directly to the website. The Company cannot be held responsible in the event of non-reception of an offer or advantage due to obsolete or misguiding information.
The responsible for treatment is the Company Galerie Templon.
Then, customer may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing by sending an mail to the correspondant Informatique et libertés of the Company along a copy of an ID.
15.2 The website can, with the prior consent of the customer, use personnal data for marketing campaign by addressing to the customer, by any support (texts, e-mail, mail), information concerning similar items or complementary services provided by the Company Galerie Templon.
At any time, customer may exercise his/her rights of opposition under the above conditions.
15.3. Galerie Templon may create a "cookie" (alphanumeric identifier) in the hard drive of the Internet user's computer solely with the aim of recognizing the said user when he or she subsequently views the Website.
The term of conservation of information concerning browsing by the Internet user, as provided by the "cookie" on the Website, shall not exceed one year. The Internet user is reminded that he or she may prevent cookies from being created on his or her hard drive by configuring their Internet browsing software accordingly (Internet Explorer, Mozilla Firefox, Opera, Safari, etc.). To this end, the Internet user is referred accordingly to the user guide of their Internet browsing software ("Help" section of the browser's toolbar) or may obtain any such information from the publisher of the said software.
15.4 The Company Galerie Templon also use cookie in order to run advertising display, text or video, dynamic or not. These advertisements are broadcast to other website, proprietary cookies
(such as Google Analytics or Google Adwords).
At any time, customer can deactivate Google Analytics function for displaying advertisement and personalized Google Display of your internet browser.
Article 16 - Validity of these terms and conditions of use
If any of the provisions in these terms and conditions of sale is declared wholly or partly invalid, unlawful or unenforceable, the other provisions and other rights and obligations resulting from these terms and conditions will remain valid to the fullest extent permitted by law.
Article 17 - Litigation - Applicable Law – Jurisdiction
THESE TERMS AND CONDITIONS ARE GOVERNED BY THE LAWS OF FRANCE.
IN THE CASE OF TROUBLE WITH THE ORDER OR THE DELIVERY OF COMPANY ITEMS, THE CUSTOMER CAN, BEFORE ANY TRIAL, FIND AMICABLE SOLUTION, IN PARTICULAR WITH CONSUMER ORGANIZATION OR ANY OTHER COUNSEL OF HIS/HER CHOICE.
IF NO AMICABLE SOLUTION HAS BEEN REACHED, FRENCH COURTS SHALL EXERCISE JURISDICTION OVER ALL AND ANY DISPUTES ARISING FROM THE USE OF THE WEBSITE, SUBJECT TO CONTRARY PROVISIONS ARISING FROM REGULATION NO. 44/2001 DATED 20 DECEMBER 2000 CONCERNING COURT JURISDICTION AND THE APPLICATION OF RULINGS
IN CIVIL AND COMMERCIAL MATTERS (BRUSSELS I).